RETURNS
All apparel such as hats and t-shirts purchased from our online store at: https://bcgpm.com/shop
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return by emailing us within that 30 day period.
To be eligible for a return, your item must be in the same condition that you received it, unopened, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.
To start a return, you can contact us at bcgapm@gmail.com. Please note that returns will need to be sent to the following address: We will notify of the address once you send us a return request by email.
If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Please note that if your country of residence is not Canada, shipping your goods may take longer than expected. You are responsible for paying for the cost of returning the items.
You can always contact us for any return questions at bcgapm@gmail.com.
Damages and Issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we may evaluate the issue and make it right, if possible.
Certain types of items cannot be returned:
All gold, silver or diamonds purchased from our online store at: https://bcgpm.com/shop
No Exchanges
European Union 3 day cooling off period
Notwithstanding the above, if merchandise is being shipped into the European Union, you have the right to cancel or return your order within 3 days for any reason and without justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds Are Processed Through PayPal because that is the only way you can buy items from our online store. Make sure your PayPal is up to date before requesting a refund.
We will notify you once we’ve received and inspected your return to let you know if the refund was approved or not. If approved, you’ll be automatically refunded through PayPal within 10 business days.
If more than 15 business days have passed since we’ve approved your return, please contact us at bcgapm@gmail.com.
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